[OOTB-hive] Workdesk, Case Management?

[Mark Stang]

For those who want to "roll their own", see attached...

https://arxiv.org/abs/1504.06778

regards,

Mark

On Tue, Feb 21, 2017 at 3:43 AM, Heiko Robert <
heiko.orderofthebee.info at ecm4u.de> wrote:

> Hi David,
>
> case management and the Alfresco repository are not the best friends if
> you don't implement a separate (preferable relational) layer for the case
> and business object master data. That may be the reason why this road
> hasn't been continued.
>
> Alfresco made some architectural decisions which works good for archiving
> (dead documents) but which conflict with the requirement to _relate_
> objects by metadata and processes as you may have already seen in other
> case management systems:
> * by default metadata is queried from SOLR (which is not designed to be a
> replacement for a relational db)
> * you can't garantuee when metadata is stored in the index (async)
> * alfresco search doesn't support joins / complex queries, metadata
> inheritance (I mean inheritance from data, not from model) which are
> important principles in cases
> * the alfresco db schema is not optimized for mass metadata queries / case
> like queries and therfore not an alternative if you want to support
> millions of nodes except you create your own BI like autogenerated schema
> on top using mechanisms like materialized views.
>
> With this in mind any case like layer would be very limited on vanilla
> Alfresco because you can only query on metadata directly stored on the node
> but your users want to define complex queries for their case logic,
> dimensions and they expect joined acces to other internal or external data.
>
> We decided to go the american way: love it or leave it (as it is). But
> don't try to change it.
>
> To be happy with alfresco as it is we only store in alfresco:
> * metadata which will never change
> * references to master data as link to the case objects managed / stored
> outside Alfresco (e.g. case-id, business-partner-id, process-id, ...)
> Additionally we extended Share to use the external stored metadata and
> query capabilities from our mastadata and case middle tier using
> configurable controls which no longer require expensive Share customization
> to support case views and showing relevant external data.
> To work around the query restrictions in Alfresco to enable expected case
> views we don't use smart folders but create associations controlled by our
> custom rule based configurable layer (you may call this links to other
> nodes). This scales much better and gives more flexibility than just being
> restricted on metadata stored on a node.
>
> To make the long story short:
> Alfresco is not the perfect layer for case management. You may want a
> separate layer for that and either another client instead of Share or
> configurable extensions for Share (as a supported, managed product) to
> implement the expected behavior and UI.
> I would not encourage anybody to customize Share for this as a single
> customer project. You would be surprised about the huge efforts to support
> and migrate this over several Alfresco Share versions.
>
> If there is enough interest from others we may discuss this in detail and
> by examples in a private web meeting but be warned: our solutions are not
> open source and not for free ;-)
>
> Regards
> Heiko
>
> Am 21.02.2017 um 01:18 schrieb L. David Zuluaga Botero:
>
>> Hi Bees, sorry for writing so many times, but we're pretty new to the
>> community and would like to contact people who have the same questions
>> we have!
>>
>> I am writing now because according to some client's requests and some
>> inquiries I've made, seems that the perfect solution is Alfresco
>> Workdesk!. (case management and similar applications)
>>
>> However, the project seems to be deprecated, which I cannot
>> understand... Since it seems to be an increasing need from the public,
>> and are integrated systems that alike systems like Nuxeo has integrated,
>> according to what can be seen really quick on their web.
>>
>> Anyhow, I though the Alfresco Share would have something similar.. but
>> there's no trace of it.
>>
>> Luis Sanchez, a OOTB member, suggested us to retake the most recent
>> workdesk version. But we'd like to know whether someone else is involved
>> with workdesk use, usecases, implementations, etc.
>>
>> Should we have to develop it, refactor it?
>>
>> I'll be looking forward to your response,
>>
> _______________________________________________
> OOTB-hive mailing list
> OOTB-hive at xtreamlab.net
> http://www.xtreamlab.net/mailman/listinfo/ootb-hive
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://www.xtreamlab.net/pipermail/ootb-hive/attachments/20170222/0eec4e94/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: ImplementingACaseManagementSystem1504.06778v1.pdf
Type: application/pdf
Size: 1101587 bytes
Desc: not available
URL: <http://www.xtreamlab.net/pipermail/ootb-hive/attachments/20170222/0eec4e94/attachment-0001.pdf>